Cloud Console

The Cloud Console is a centralized resource where you can monitor all SaaS deployments in your customer installation.

Access Cloud Console

To access the Cloud Console, visit https://console.instabase.com and log in with your email and password credentials. If it’s your first visit to the Cloud Console, you need to create an account:

1. Visit https://console.instabase.com.
2. Click Sign up.
3. Enter your corporate email address in the Email address field. The email address must use your company domain.
   Note

   If you encouter issues with creating an account while using your corporate email, contact Instabase support.

4. Enter a password in the Password field, following the requirements outlined in the UI.
5. Click Continue. A verification email is sent to the registered email address, from support@instabase.com.
6. Open the verification email and click the verification link.
7. If you aren’t redirected to the Cloud Console, visit https://console.instabase.com and log in with your verified account.

Cloud Console home page

The home page of the Cloud Console provides an overview of the status of your installation and deployments. Each installation has a dashboard with the following information:

• Deployment: The URL of each deployment within the installation.
• Status: The high-level status of each deployment.
  Info

  If at least one component of the deployment has a status other than Operational, that status is displayed. If multiple components are affected with different statuses, the displayed status on the installation-level dashboard is based on the following hierarchy: Maintenance > Service disruption > Third-party impact > Service degradation > Operational. Use the deployment-level status dashboard to see component-specific details.

• Version: The platform release version the deployment is running.

To view the deployment-level status dashboard, click the Eye icon in a given deployment’s row of the installation-level dashboard.

Deployment-level status dashboard

The deployment-level dashboard provides component-specific statuses for a given deployment in your installation. The following components are reported on:

• API: Captures whether API requests can be received.
• Database operation: Captures whether the database can complete required requests.
• Flow execution: Captures whether a flow job can be successfully completed.
• File operation: Captures whether a user is able to complete file operations such as read, write, and delete.
• Login: Captures whether a user is able to log into the platform using either SSO or password-based login with MFA.
• User interface: Captures whether a user is able to interact with the platform using the user interface.

Each component can have one of the following statuses:

• Operational (green): The component is operational.
• Service degradation (yellow): The component is running in a degraded state and performance might be affected.
• Service disruption (red): The component is unavailable and an incident is reported.
• Maintenance (purple): The component is unavailable due to scheduled maintenance.
• Third-party impact (gray): The component is unavailable as a result of a third-party issue.

If you notice a component is in a degraded or disrupted state and a change in performance is impacting your usage of the platform, connect with Instabase support for assistance.